Haigh Consultancy Services Ltd (HCS) is an ISO27001 and ISO9001 accredited IT consultancy providing bespoke IT services and products. These include hosted billing solutions, eBilling, Electronic Data Interchange (EDI), archive & retrieval, data workflow software and a hybrid mail service.
HCS have been using an established template sytem to manage their 9001 quality management systems, but wished to streamline and improve their current 9001 processes. This was successfully achieved, through the services of DAT Performance Consulting (DATPC), who delivered a structured 2 day training programme covering system familiarisation and internal auditor training prior to an external audit inspection.
Administration co-ordinator and ISO Management Representative, Hardeep Kanwar, commented, “We are very happy with the excellent service provided by the consultant who made the process easy to follow which resulted in a very valuable experience. DATPC took HCS through the process of an external audit which allowed us to look at, understand and review our management processes in more detail to ensure that ISO9001 standards were being met. The result was a very successful external audit inspection.
I have no hesitation in recommending the services of DAT Performance Consulting who provided us with the necessary knowledge and tools to develop a more improved and robust quality management system.”